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2006-08-22
Sprint Offers Hosted Contact Center
August 22, 2006 - Telecommunications provider Sprint Nextel (sprint.com) announced on Friday that it had launched the Sprint Hosted Contact Center, a fully managed IP-based contact center solution that offers enterprises best-in-class features with lower up-front capital costs over an owned or leased premises-based solution.
Sprint Nextel says the hosted solution provides versatility and control, as well as easy integration with existing applications and processes. The Sprint Hosted Contact Center platform is built upon Avaya IP telephony and contact center applications running on Avaya media servers housed in Sprint data centers. Dedicated systems and software for a company ensure data integrity and security as well as maximum flexibility.
The Sprint Hosted Contact Center says it offers all of the features and flexibility required to support full contact center functionality, like advanced CTI, call recording and quality monitoring, business telephony extensions and voice mail, a multi-channel contact center and predictive dialers.
"Hosted Contact Center combines the best functionality from Avaya with Sprint's expertise in toll-free and IP networking," says Barry Tishgart, director of product marketing for Sprint. "For businesses seeking a flexible, scalable way to run their contact center operations, Sprint Hosted Contact Center is an ideal solution."
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