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2005-09-22
Host Department offers a new level of customer service
Did you ever feel neglected as a client? Ever felt helpless and lost with your hosting account and thought of switching providers? Host Department recently introduced a dedicated Account Executive to their each and every hosting account to make sure clients never have to experience these.
Wilmington, DE – September 22, 2005 – Host Department, a leading Web hosting and domain name registration provider, has taken customer and technical support to a new level with its dedicated Account Executive (AE) in their each and every hosting account. The Account Executive Team is an addition to the company’s existing fine line of support for their clients, with the aim to maintain the level of clients’ overall satisfaction with their services.
“The Account Executives will step in when the technical support and call center staff cannot resolve a client's issue. Their primary task will be to provide the resolution to any problems, whether billing, technical or administration by escalating or directing clients’ concerns to the appropriate department with high priority,” said Brad Davis, Host Department Operations Manager.
Host Department’s clients are now able to get in touch with their assigned Account Executives directly from their hosting control panels. The choices of communication include LiveChat, Phone, Email, and Yahoo/MSN/ICQ/AIM Instant Messengers. The company’s wide choice of communication channels is to ensure no client will ever have a slight difficulty to contact their dedicated Account Executive, or feel neglected, EVER.
With 24/7 toll-free call center, 24/7 technical support ticket system and chat, and dedicated Account Executives, Host Department strives to provide the best support to their clients.
About Host Department LLC:
Established in 1997, Host Department is based in Wilmington, DE with data centers located in Fremont and Santa Clara, CA. Host Department's emphasizes service to individuals, small and medium sized businesses (SMBs), and large corporations, allowing them to do e-commerce and focus on their core competencies while Host Department handles their Internet sites. The company is currently serving over 550,000 customers worldwide with premium/ free Web hosting and domain name registration services, supported by an unwavering commitment to 24/7 support. With innovations in customer service, ease of use, and special features for customers, Host Department continues to stay one step ahead of the competition.
For more information on Host Department, visit www.hostdepartment.com. Or contact them: Suite 105, 501 Silverside Rd, Wilmington, DE 19809, USA | Toll free: 1866-887-HOST(4678) | Email: presales@hostdepartment.com.
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