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2003-10-01
Affinity Internet Launches KnowledgeBase to All Brands
FORT LAUDERDALE, Fla., Oct 1, 2003 /PRNewswire via COMTEX/ -- Affinity Internet, a leading hosting services provider, has introduced a resource information portal providing all Affinity brands a centralized place to locate resources, post feedback, and to exchange knowledge.
KnowledgeBase functions as an expansion of the Affinity expert customer support team, supplying customers with the resources to search for answers and current information without having to directly call customer support.
"KnowledgeBase is a very popular tool with our ValueWeb customers. It was natural to extend this feature to all of our brands," said Jim Collins, CMO of Affinity Internet.
The portal provides a flexible search capability allowing customers to search by keywords, questions and sentences, article ID and exact word match. The product additionally incorporates an extensive library of printable articles written by members of the Affinity technical support team. The portal permits customers to share feedback on articles for all members of the community to read.
There are numerous features KnowledgeBase possesses including: a frequently asked question section broken down by subject matter, current top 10 questions and a glossary of Web hosting terms.
Affinity has been offering KnowledgeBase to ValueWeb customers and recently released an updated version. It is a new service for BigStep, HostSave, SkyNet and Winsave customers.
About Affinity Internet
Affinity Internet, A Web services provider, offers multiple hosting packages, easy-to-use software and e-commerce tools for small to medium sized businesses (SMB). Affinity operates multiple hosting brands, ValueWeb, SkyNetWeb, Bigstep, HostSave and WinSave, offering shared and/or dedicated servers, applications and products to meet specific and growing needs for a segment of the SMB market. By offering a robust network and unparalleled customer service, Affinity provides its customers and resellers with superior service, reliability and scalability.
Affinity hosts more than 390,000 domains for more than 100,000 customers worldwide, selling services directly over the Internet and through more than 2000 resellers. The company is headquartered in Fort Lauderdale, FL with offices in El Segundo and San Francisco, CA and data centers in Los Angeles and Fort Lauderdale.
SOURCE Affinity Internet
media, Samantha Cornog of Affinity Internet, +1-310-524-3040,
publicrelations@affinity.com
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